Make sure you’re using the correct email and password. Try resetting your
password using the “Forgot Password?” option. Ensure you have a stable
internet connection. If the issue continues, please contact our support
team.
Force close the app and reopen it.
Make sure you’ve updated to the latest version of the app.
Restart your device.
Uninstall and reinstall the app.
Still not working? Let us know the device and OS version you’re using.
Visit the App Store (iOS) or Google Play Store (Android).
Search for our app and tap “Update” if available.
We recommend turning on auto-updates to stay current.
Confirm the app has permission to access your photos/files. File size may be
too large — try reducing it. Check your internet connection. Update to the
latest version of the app.
Tap “Forgot Password?” on the login screen. Enter your registered email to
receive a reset link. Follow the instructions in the email to set a new
password.
Go to the Help or Support section in the app. Tap “Report a Problem” and
provide as much detail as possible. You can also email us at
contact@rawtalent.com.au.
